Greeneville Lock & Key Return & Refund Policy
At Greeneville Lock & Key, we are committed to providing quality products and professional locksmith services. Please review our return policy before making a purchase.
All Sales Are Final
- No refunds will be issued on any products or services.
- This includes, but is not limited to, locks, keys, safes, hardware, electronic security products, programming services, installations, labor, service calls, and key cutting.
Special Orders
- All special-order items are subject to a 25% restocking fee if accepted for return.
- Returns of special-order merchandise are accepted at the sole discretion of Greeneville Lock & Key.
- Approved returns will be issued as store credit only. No cash or credit card refunds will be provided.
Defective Merchandise
- Manufacturer defects may be handled under the manufacturer's warranty, when applicable.
- Greeneville Lock & Key will assist customers in coordinating warranty claims when possible but does not guarantee replacement or reimbursement beyond the manufacturer's warranty terms.
Store Credit
- Any approved return or adjustment will be issued as store credit only.
- Store credit is non-transferable and has no cash value.
By Completing Your Purchase
By purchasing products or services from Greeneville Lock & Key, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Thank you for choosing Greeneville Lock & Key.